Overview
This page outlines technical information about our online presence, including full disclosure of all third party roles with technical access to this website, and contact information for tech support should you find any problems with our site. We have endeavoured to be as transparent as possible about the full scope of data access through our website. A detailed and dated privacy policy is included below.
Third Party Access
The following roles are filled for us by Sage Media:
- Hosting, management and maintenance
- Web design and development
- SEO and digital marketing
- Techical support
Technical contact: webmaster©abundantlivingcounselling.com
The above email forwards to our web manager at Sage Media, so should only be used for bug reports or other technical issues related to the website itself.
Correspondence related to clients or our practice should be sent to clinic©abundantlivingcounselling.com
Security Notes
- This site is served via HTTPS with SSL encryption.
- Client files are kept entirely separate from our website, in secure locations at our local offices.
- We use private, secure email protocols that are encrypted, airgapped and fully separate from our website.
Privacy Policy
Last updated: Dec 1, 2023
Abundant Living Counselling Group (us, we, our) owns abundantlivingcounselling.com (the site).
This page informs you of our policies regarding the collection, use and disclosure of any personal information we receive from visitors to our website.
This policy only applies to our website itself, and is separate from our clinical confidentiality policies. Information pertaining to our clinical work, legal obligations and treatment of case files is discussed in detail with clients, in person, as part of the intake process.
In brief, we only use the information our site collects for its provision and improvement, and to respond to direct inquiries visitors submit through our contact forms. By using the site, you agree to the use of data in accordance with this policy.
Information Collection And Use
The forms on our site ask you to provide information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, and/or phone number ("Personal Information"). This type of information will be clearly marked, is only used by us directly and only to respond to your inquiries - it is not shared with any third parties.
Log Data
Like most websites, our site collects some limited data that your browser provides whenever you visit ("Log Data").
This Log Data may include your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We do not use this data to personally identify, track, or contact you. We only use this data in aggregate to improve our website, and to keep our website secure. We will never sell or trade any of your data for any purpose.
Communications
We do not use information collected via our site to contact you with newsletters, marketing or any other promotional materials.
The only situation in which we will use this information to contact you is in response to inquiries sent to us by you.
Tracking and Targeted Advertising
We respect your privacy. We do not utilize your personal data for the purposes of tracking you across websites, apps or email (i.e., there is no spyware in our emails, and we do not send bulk messages).
In our digital advertising, our targeting is based on the keywords you type into your search engine, and on age and location; i.e., we set our campaigns to only show to adults in the Ottawa area, where that information is available. We regularly decline and disable more invasive options being offered by Google and Bing - so if you do see an ad from us that you think found you in an intrusive way, please let us know.
Our website does use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how visitors find and use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Here is their privacy policy. By using this website, you consent to the processing of data by Google for these purposes. You may refuse the use of cookies by selecting the appropriate settings on your browser - we've made sure that it will not affect the functionality of our website.
Cookies
Cookies are files with small amounts of data, which may include an anonymous unique session identifier.
We may use cookies to track basic, anonymized usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can also view the contents of any cookies sent and stored by a website via your web browser.
Our contact forms are secured by Google's invisible ReCaptcha, as well as Cerber Security's firewall, anti-spam and bot detectors, which will set security/session cookies in order to function. Beyond those specific use cases, we do not set or use any third party cookies.
You can completely disable all cookies and still access all of the information on our website. The contact forms are simply a convenience feature; you are more than welcome to contact us by phone or email directly instead.
Security
The security of your Personal Information is very important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. However, while no-one can guarantee absolute security, we strive to use the best available means to protect your data.
Changes To This Privacy Policy
This Privacy Policy is effective as of June 1, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify visitors by placing a prominent notice on our website. We do not keep mailing lists, so cannot send out mass emails about our website policies.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Important Notice
As of May 5, 2025
Due to a billing issue involving our membership with the College of Registered Psychotherapists of Ontario (CRPO), we are required to temporarily pause our clinical practice.
We want to reassure you: this issue is entirely administrative. It has no connection to our clinical work, the quality of therapy we provide, or our professional conduct. Our email system had filtered the College’s messages as bulk mail, which caused an unintended delay in paying our annual renewal fees. As a result, CRPO registrations (for Bob West and Lorraine Jaksic) were automatically suspended.
We took immediate action to resolve the issue. Penalties were paid in full, and the process to reinstate our Registered Psychotherapist status is underway. We anticipate reopening within approximately two weeks, or as soon as the College has finished processing our file.
All affected appointments are being rescheduled, and we will communicate directly with each client as soon as we are able to resume practice.
We deeply regret this disruption, especially given the importance and sensitivity of therapeutic work. Your well-being remains our highest priority. If you have an urgent need for support during this time, arrangements are already in place to connect you with trusted colleagues. Please contact Jenny at 613-727-4455 or clinic©abundantlivingcounselling.com for immediate referrals or assistance.
We sincerely thank you for your patience and understanding, and we look forward to seeing you again soon.
Warm regards,
Bob & Lorraine
Mental Health is Essential
Updated Sept 28, 2021
Please know you are not alone right now. The world is enduring a shared trauma, and however it may be affecting you, you deserve support.
Good mental health could not be more vital than in times of crisis, and governmental mandates have recognized the importance of our services from day one.
As an essential service, all mandates allow us to see clients in person. We continue to follow protocol and take all possible health and safety precautions, making sure you can access help safely. Please note that masks are worn and required at all times for in-person sessions.
Stay safe and be well,
Bob & Lorraine
Last updated: Dec 1, 2023
Abundant Living Counselling Group (us, we, our) owns abundantlivingcounselling.com (the site).
This page informs you of our policies regarding the collection, use and disclosure of any personal information we receive from visitors to our website.
This policy only applies to our website itself, and is separate from our clinical confidentiality policies. Information pertaining to our clinical work, legal obligations and treatment of case files is discussed in detail with clients, in person, as part of the intake process.
In brief, we only use the information our site collects for its provision and improvement, and to respond to direct inquiries visitors submit through our contact forms. By using the site, you agree to the use of data in accordance with this policy.
Information Collection And Use
The forms on our site ask you to provide information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, and/or phone number ("Personal Information"). This type of information will be clearly marked, is only used by us directly and only to respond to your inquiries - it is not shared with any third parties.
Log Data
Like most websites, our site collects some limited data that your browser provides whenever you visit ("Log Data").
This Log Data may include your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We do not use this data to personally identify, track, or contact you. We only use this data in aggregate to improve our website, and to keep our website secure. We will never sell or trade any of your data for any purpose.
Communications
We do not use information collected via our site to contact you with newsletters, marketing or any other promotional materials.
The only situation in which we will use this information to contact you is in response to inquiries sent to us by you.
Tracking and Targeted Advertising
We respect your privacy. We do not utilize your personal data for the purposes of tracking you across websites, apps or email (i.e., there is no spyware in our emails, and we do not send bulk messages).
In our digital advertising, our targeting is based on the keywords you type into your search engine, and on age and location; i.e., we set our campaigns to only show to adults in the Ottawa area, where that information is available. We regularly decline and disable more invasive options being offered by Google and Bing - so if you do see an ad from us that you think found you in an intrusive way, please let us know.
Our website does use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how visitors find and use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Here is their privacy policy. By using this website, you consent to the processing of data by Google for these purposes. You may refuse the use of cookies by selecting the appropriate settings on your browser - we've made sure that it will not affect the functionality of our website.
Cookies
Cookies are files with small amounts of data, which may include an anonymous unique session identifier.
We may use cookies to track basic, anonymized usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can also view the contents of any cookies sent and stored by a website via your web browser.
Our contact forms are secured by Google's invisible ReCaptcha, as well as Cerber Security's firewall, anti-spam and bot detectors, which will set security/session cookies in order to function. Beyond those specific use cases, we do not set or use any third party cookies.
You can completely disable all cookies and still access all of the information on our website. The contact forms are simply a convenience feature; you are more than welcome to contact us by phone or email directly instead.
Security
The security of your Personal Information is very important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. However, while no-one can guarantee absolute security, we strive to use the best available means to protect your data.
Changes To This Privacy Policy
This Privacy Policy is effective as of June 1, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify visitors by placing a prominent notice on our website. We do not keep mailing lists, so cannot send out mass emails about our website policies.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Important Notice
As of May 5, 2025
Due to a billing issue involving our membership with the College of Registered Psychotherapists of Ontario (CRPO), we are required to temporarily pause our clinical practice.
We want to reassure you: this issue is entirely administrative. It has no connection to our clinical work, the quality of therapy we provide, or our professional conduct. Our email system had filtered the College’s messages as bulk mail, which caused an unintended delay in paying our annual renewal fees. As a result, CRPO registrations (for Bob West and Lorraine Jaksic) were automatically suspended.
We took immediate action to resolve the issue. Penalties were paid in full, and the process to reinstate our Registered Psychotherapist status is underway. We anticipate reopening within approximately two weeks, or as soon as the College has finished processing our file.
All affected appointments are being rescheduled, and we will communicate directly with each client as soon as we are able to resume practice.
We deeply regret this disruption, especially given the importance and sensitivity of therapeutic work. Your well-being remains our highest priority. If you have an urgent need for support during this time, arrangements are already in place to connect you with trusted colleagues. Please contact Jenny at 613-727-4455 or clinic©abundantlivingcounselling.com for immediate referrals or assistance.
We sincerely thank you for your patience and understanding, and we look forward to seeing you again soon.
Warm regards,
Bob & Lorraine
Mental Health is Essential
Updated Sept 28, 2021
Please know you are not alone right now. The world is enduring a shared trauma, and however it may be affecting you, you deserve support.
Good mental health could not be more vital than in times of crisis, and governmental mandates have recognized the importance of our services from day one.
As an essential service, all mandates allow us to see clients in person. We continue to follow protocol and take all possible health and safety precautions, making sure you can access help safely. Please note that masks are worn and required at all times for in-person sessions.
Stay safe and be well,
Bob & Lorraine